Canned Responses

• • fiber_new Schedule Issue

    Greeting

  Message: "I am sorry for the inconvenience. We require in-person assistance for scheduling deliveries on the weekend." Send send
• • fiber_new Information Already Provided

    Greeting

  Message: "It appears that someone has previously been in contact with us regarding this bill. What other questions or concerns need to be addressed?" Send send
• • fiber_new Introduction

    Greeting

  Message: "Hello {{name}}. My name is {{agentName}}. It appears that you are inquiring about Date of Service {{date}}. Please allow me a moment to review previous notes." Send send
• • close Additional Questions?

    Closing

  Message: "Are there any additional questions or concerns regarding this bill?" Send send
• • close Anything Else?

    Closing

  Message: "Is there anything else I can assist you with?" Send send
• • close Ending Chat

    Closing

  Message: "If there are no additional questions, I will end this chat. Thank you." Send send
• • close Enjoy Your Day

    Closing

  Message: "Enjoy Your Day" Send send
• • fiber_new Message:

    Greeting

  Message: "Good morning {{name}}, my name is {{agentName}}. Please allow me a moment to review your inquiry." Send send
• • fiber_new Good afternoon

    Greeting

  Message: "Good afternoon {{name}}, my name is {{agentName}}. Please allow me a moment to review your inquiry." Send send